How long will it take to deliver my goods?
We will endeavour to despatch your order within 24 working hours, but please allow up to 14 working days for delivery. Should there be any problem with your order we will contact you. If your order is urgent and you have a deadline, let us know and we will do our very best to make sure your order is with you.
Where do we deliver?
Our card payment processor will take all payment in Pounds Sterling (£). Orders made by the website can be shipped to the UK, all EU members and the USA; please contact us if you are from somewhere outside these areas.
FREE Standard UK Delivery (allow 2-3 working days)
£7.50 UK DPD Courier Service (Express Next Day - except at weekends)
£12.50 Europe DPD Courier Service (allow up to 5 working days)
FREE Europe DPD Courier Service for orders over £100 (allow up to 5 working days)
If any items you receive are incorrect, damaged or faulty, then please return them to us for a refund or replacement, and we also refund any postage costs you may incur. Otherwise, product returns are made at your own expense. Please note that we advise using a recorded delivery service in both cases.
If you wish to return your purchase you are fully entitled to do so. A product refund or exchange can be issued up to 14 days from the receipt of goods. The returned products must be new, in perfect condition and complete with original packaging. Used or customer damaged items cannot be refunded or exchanged.
Please return to:
Stone Marketing Ltd
10 Sovereign Way
Kent TN9 1RH
Or just email or call us on firstname.lastname@example.org / 01732 771771 if you need some advice on how to proceed.